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Frequently Asked Questions:

Q: What time are the webinar calls?

Spring 2019: IFS Treatment for Sexual Abuse: Victims and Perpetrators with Nancy Wonder

May 2019
05/29/2019 Nancy Wonder Call, 6pm ET/5pm CT/4pm MT/3pm PT
05/22/2019 Richard Schwartz Call, 4pmET/3pm CT/2pm MT/1pm PT
June 2019
06/19/2019 Nancy Wonder Call, 6pm ET/5pm CT/4pm MT/3pm PT
06/26/2019 Richard Schwartz Call, 4pmET/3pm CT/2pm MT/1pm PT
July 2019
07/24/2019 Nancy Wonder Call, 6pm ET/5pm CT/4pm MT/3pm PT
07/17/2019 Richard Schwartz Call, 4pmET/3pm CT/2pm MT/1pm PT
August 2019
08/14/2019 Nancy Wonder Call, 6pm ET/5pm CT/4pm MT/3pm PT
08/28/2019 Richard Schwartz Call, 4pmET/3pm CT/2pm MT/1pm PT

(subject to change)

Add the calls to your Google calendar.

click here for a time converter

Q: How do I reset my account password?

Go to the login page at and click the link “Forgot Password?”

Q: How do I navigate around the membership site? Where are the monthly teaching videos and recorded live calls?

First, click on the module you would like to view by selecting “View Product”.

This will take you to the main place where all the monthly teachings and live webinar recordings are stored.  Simply hover over the month tab you are trying to view to select “Teachings” or “Live Webinars”.

All content in that category will appear on the left side, including any materials you are able to download.

Q: I am having odd display or compatibility issues. How can I fix this?

Make sure to use the latest version of Firefox, Chrome, or Safari and make sure all of your computer updates are installed. DO NOT use Internet Explorer.Q: How do I clear my browser’s cache?

If you are experiencing issues with logging in or the webpage properly displaying, it is important to clear your browser’s cache from time to time. You may follow this guide, which outlines how to do this for each specific browser:’s-Cache

Q: How do I watch the live webinars?

You will get an email from “Tech Support” one week, one day, and one hour before each call. Simply click on the link in the email to join the call, or follow the instructions to join by phone.

 Click here for Zoom’s instructions on viewing webinars.

Q: If I miss the call, when can I listen again?

We understand you have busy schedules and lives in many different time zones, so all the calls will be recorded and transcribed so you can listen to them anytime, as many times as you like. You will also be able to download the calls. The calls are uploaded into the membership site, usually within 2 business days.

Q: How long will I have access to the course content on the membership site?

The content will be available as long as you are a member of the IFS Continuity Program. You may download the content to your computer (see “Downloads” on the left column of each video) if you would like to save the material indefinitely.

Q: I signed up for IFS Continuity Program but did not receive access to the Membership Site.

Your membership information email most likely landed in your spam folder. If you did not receive the email with access to your account please check your spam folder. 

Look for the subject line: “Your New IFS Continuity Program Account”

If you could not find your invite email, you can request a new password – click on the link below and use the email address you used to register. If this still doesn’t work, please contact us at

Q: Can I get CEs for this program?

Jointly sponsored by PESI, we have 15 CEs pending approval for each 4-month module of on-line learning. Click here for more information on Continuing Education credits.

More questions?

If you don’t see the answer to your question here, contact us at

Customer Service Policy:

Our team aspires to provide exceptional customer service in a timely manner. We answer emails on business days. This allows our team time with family and friends on non-business days.

When contacting us by email, please expect a response within one business day.

When contacting us through social media, please expect a response with two business days. If your question requires an expedited response, please contact us through

We appreciate your feedback. If you believe there is something we could be doing better, please use this survey to let us know.