telephone headsets are used to speak on the telephone without holding the phone receiver with your hands. They allow you to move around, open drawers and consult paperwork while on a call, which can help improve productivity and provide your callers with great customer service. Headsets also reduce neck and shoulder pain and fatigue for workers who use the telephone a lot.
A headset has a microphone that sits over one or both ears and has a fine wire screen on it to keep out food particles that could otherwise interfere with your voice. The headset also has a small tube that connects to the microphone and rests over your mouth. During a call, the microphone picks up your voice and focuses on it to eliminate background noise and give clear and consistent sound to your calls.
Most telephone headsets plug into an amplifier that plugs in the jack where your handset (receiver) currently plugs in on your office phone. The amplifier has a switch that, when activated, activates your headset and turns off your telephone handset (receiver). Some headsets are designed to work directly with your desk phone without an amplifier and simply plug into the earpiece port on the back of your office telephone.
Wireless headsets offer the ability for Agents to be able to answer calls away from their desk, up to 300ft from the phone with the addition of an accessory called a “handset lifter” or a “noise cancelling microphone”. This allows agents to walk around and perform other tasks while on a call, which can result in fewer missed calls and less time playing voice messages for callers.